The first time you log into the Apex Data App, your device must be connected to the internet. This is necessary to validate your username/email and password with the Apex Data System.

• After the initial login and after forms have been downloaded, the Apex Data App may be used for screening even without internet access.

Your Apex Data App and Apex Data Hub username/email and password are the same. Both your email address and password are case sensitive. Please make sure that you have entered both correctly, including the correct letter case.

• Please note that most email addresses/usernames are all lowercase.

Client Records will be synced to the Apex Data Hub as soon as data/internet connectivity is available. Please make sure your device has a stable internet connection and good signal, then open the Apex Data App. The Client Records will automatically sync.

If you cannot find an existing client in the Apex Data App when trying to administer a screening, there may be an easy fix.

• Firstly, check that you are logged into the app under the correct group. Client information is restricted to their group/site. If you are looking at the wrong group/site, your client my not appear in the list. (insert instructions here)

• Secondly, check that the internet/data connectivity on the device is good. If the client was created in the system after the last time the device connected to the Apex Data System, the client information may not yet have been downloaded to the app.

Client Records are only visible on the devices on which they were completed and in the Apex Data Hub online. Please doublecheck that the device on which you are trying to view the Client Record is the same physical device as the one that was used to screen the client.

Please note that the Apex Data App is not intended for long-term storage of Client Records and older Client Records may occasionally be cleared from the device when basic device maintenance and updates are performed. However, all records are safely synced with the Data Hub when the device is connected to the internet and these synced Client Records are stored indefinitely.

If you encounter a random issue on the Apex Data App, some basic troubleshooting steps may resolve the problem.

• Firstly, make sure your Apex Data App is up to date. Update the App if your device is not running the most current version.

• Secondly, updating the downloaded forms often fixes many random issues as well.