Site Support Plan

Availability

Our business hours are 9:00 am to 4:30 pm Mountain Time, Monday through Friday. We strive for same-day response and resolution within 48 business hours. Email is often the best way to get in touch with us. If an urgent issue needs a quick response or you need to discuss something sensitive, please set up a phone call with us. Should you reach out to us on nights, weekends, or holidays we will not respond until the following business day.

If individual staff are out of the office, email auto-responses will reflect this. Please also note that Apex is closed annually beginning December 25 through January 1.

We appreciate it when partners communicate availability as well.

Technical Support

For technical questions - such as user log in, issues with the Apex Data app, data syncing concerns, etc. - contact our Support team at support@apexeval.org. Indicate urgency in the subject of the email. Describe the issue as specifically as possible and tell us when we can reach you directly by phone, if needed. You can also call Apex Support at 1.505.816.7233. To schedule technical training for yourself or your team, click here: Schedule Live Help and Training

Evaluation Support

For concerns or questions related to your evaluation project - such as data collection, storage, or reporting; data requests; deliverables; or due dates - contact the project lead directly. If you’re unsure who your project lead is, reach out to us at information@apexeval.org.

Partner Resources

Find answers 24/7 in the Apex Resource Library or visit our interactive Support page.