Apex Evaluation - Privacy Policy

Effective Date: 01.01.2025

At Apex Evaluation, we respect the privacy and confidentiality of our customers. This Privacy Policy outlines how we collect, use, protect, and share the information we collect through our cloud-based phone system, our website, and other business-related communications. By using our services or interacting with our phone line, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect two types of information when you interact with us through our Grasshopper phone line:

• Personal Information: This may include your name, phone number, email address, and any other contact information you provide during interactions with our business. This information may be collected when you call our business line or communicate with us via voicemail, text message, or other contact forms.  

• Call and Communication Data: This includes information such as the time, date, duration, and content of any calls or messages sent to or received by our business phone line.  

2. How We Use Your Information

We use the information we collect in the following ways:

• To respond to inquiries, provide customer service, and improve communication.

• To comply with legal obligations and industry regulations, such as the Telephone Consumer Protection Act (TCPA) and Do Not Call (DNC) regulations.

3. Data Retention and Security

We retain your personal information and communication data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We implement reasonable administrative, technical, and physical security measures to protect the data we collect from unauthorized access, loss, or misuse.

4. Do Not Call (DNC) Compliance

In accordance with CTIA guidelines and federal regulations, we respect the National Do Not Call Registry and other applicable opt-out preferences. We ensure that no marketing calls are made to numbers on the Do Not Call list, and we provide an easy way for customers to opt out of any future promotional messages, including through automated systems. If you wish to opt out of receiving promotional communications, please contact us at support@apexeval.org or follow the instructions provided in any marketing communication you may have received.

5. Robocall Compliance

We comply with FCC and TCPA regulations regarding the use of automated dialing systems or prerecorded messages. If we ever use robocalls or automated systems for appointment reminders, customer service messages, or other purposes, we will ensure that:

• Prior consent is obtained from recipients where required.

• We provide a clear and easy option to opt out of receiving automated messages at any time.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (e.g., Grasshopper) and who are bound by confidentiality agreements.

• In response to legal requests, such as subpoenas or court orders, or if required by law or regulatory authorities.

7. Customer Rights

Depending on your location, you may have certain rights regarding your personal information. For example, if you are located in California, you may have rights under the California Consumer Privacy Act (CCPA) to access, delete, or opt out of the sale of your personal data.

If you would like to exercise any of these rights or have questions about the data we hold, please contact us at support@apexeval.org.

8. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or maintain personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can take the necessary steps to delete it.

9. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with an updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to discuss how your information is handled, please contact us at:

Apex Evaluation
PO Box 93633
Albuquerque, NM 87199
505.828.0082